Analicia Abernathy
Security Specialist
Argyle, TX
(940) 535-4945
E9F1053D 3FC3EB85 BE8F8995 753F96D1 5EEBEE8C
Languages
English
Skills
Customer Service
Hardware
- Supermicro
- Lenovo
- Laptops
- Desktops
Software
- Red Hat Enterprise Linux 7
- CentOS 7
- Ubuntu 16
- Citrix XenServer 7
- macOS Mavericks
- macOS Yosemite
- macOS El Capitan
- macOS Sierra
- macOS High Sierra
- macOS Catalina
- Windows Server 2008
- Windows Server 2012
- Windows Server 2012 R2
- Windows Server 2016
- Microsoft Office Suite
Programming Languages
- Bash
- Python
- HTML/CSS
Education
North Central Texas College
General Studies
2011 - 2012
Lake Dallas High School
General Studies, Diploma
2007 - 2011
Work Experience
IAM Security Specialist
IBM Cloud
January 2021 - Current
- Standard Help Desk Tasks
- Account Onboarding and Offboarding
- Password Resets
- Account Troubleshooting
- Assist with 2FA system administration
- Manage most of our 2FA solution, including ordering, shipping and inventory management
Fabric Site Reliability Engineer
IBM Cloud
October 2019 - December 2020
- Routed tickets and escalations to correct Ops/Dev teams
- Provided clear and concise answers to questions for DC Techs and Level 1 and 2 Support Teams through the company chat platform
- Monitored servers for failures, bringing servers back into service or notifying required team
Compute Security Compliance and Automation Administrator
IBM Cloud
November 2018 - September 2019
- Maintained Security Patches on 500+ Linux Servers
- Assisted in rebuilding internal and customer Red Hat registrations servers
- Upgraded RedHat Satellite and Capsule servers through various point updates
- Improved upgrade and reboot processes and documented procedures
Compute Site Reliability Engineer
IBM Cloud
July 2016 - October 2018
- Routed tickets and escalations to correct Ops/Dev teams
- Assisted in getting transactions to completion without error and within SLA
- Provided clear and concise answers to questions for DC Techs and Level 1 and 2 Support Teams through the company chat platform
- Monitored Cloud fleet (40,000+ servers) for failures, bringing servers back into service or notifying required team
Customer Service Agent II
National Motor Club
February 2015 - July 2016
- Answered incoming calls and record caller data
- Successfully dispatched required services as requested
- Provide technical assistance for RV's as needed as apart of the RV Core Team
Team Lead
National Motor Club
October 2014 - January 2015
- Assisted agents with program questions
- Approved agent requests for dispatches outside of typical guidelines
- Maintained company pricing and ETA guidelines
- Troubleshooting agent workstations
- Handled customer escalations
- Issued Virtual Credit Card to companies as needed
Customer Service Agent II
National Motor Club
September 2014 - October 2014
- Answered incoming calls and record caller data
- Successfully dispatched required services as requested
Customer Service Agent II
Stellar
April 2014 - August 2014
- Answered incoming calls and record caller data
- Successfully dispatched required services as requested
Cashier
Home Depot
February 2013 - July 2014
- Apart of store SAFETY team
- Hosted monthly Kids Workshop
- Rang up customer purchases
- Maintained area surrounding registers
- Kept a balanced drawer
Sales Associate
Teacher's Tools
July 2010 - January 2013
- Keyholder
- Assisted customer with purchases
- Manage stock on shelves
- Maintain store cleanliness